Your systems are down. We fix that now.
Business-grade emergency IT support for cyber incidents and infrastructure failures. Qualified engineers respond within 15 minutes, any time, any day.
KAVIX Emergency IT Support is designed for organisations with critical infrastructure, business-critical systems, and commercial risk. If you're a home user with a personal device issue, this service is not for you.
A qualified engineer is engaged within 15 minutes of your call, guaranteed.
Emergencies don't keep office hours. Neither do we, 365 days a year.
For Greater London clients, an engineer can be on-site within the hour where required.
You speak directly to an engineer. No scripts, no ticket queues, no holding music.
We cover the full spectrum of business IT emergencies, from active cyber attacks to total infrastructure failure.
Ransomware, malware, unauthorised access, data exfiltration. We contain the threat, preserve evidence, and begin recovery.
Complete server outages, RAID failures, storage corruption, virtualisation platform crashes: we diagnose and restore fast.
Total network failures, VPN issues, firewall misconfigurations, and connectivity loss affecting business operations.
Email failures, Teams outages, SharePoint access issues, and account compromises across your Microsoft 365 environment.
Accidental deletion, backup failures, storage corruption. We triage immediately to maximise the chance of full recovery.
When a system failure threatens your ability to operate: phones, point of sale, critical line-of-business applications.
Every second counts during a critical incident. Here's exactly what happens from the moment you contact us.
Call our emergency line or submit via the portal. You reach an engineer directly, not a call centre operative.
We assess the severity, scope, and nature of the incident. You're given a clear picture of what we know and what we're doing.
Remote access established, containment measures applied, recovery initiated. Where required, on-site deployment arranged.
Once resolved, you receive a full written report: root cause, timeline, actions taken, and recommendations to prevent recurrence.
We work exclusively with businesses and organisations. This is not a consumer or home-user service.
Every minute of downtime costs your business. Our engineers are standing by 24 hours a day, 7 days a week, 365 days a year. If your business has a critical IT emergency, we're ready.
When your business has a critical incident, you need someone who can actually fix it, not someone reading from a support script.
Every person who responds to your incident is a qualified engineer. No tier-1 filtering, no offshore handoffs, no scripts.
We cover both sides of business IT emergencies, active security incidents and infrastructure failures, in a single response team.
We guarantee an engineer response within 15 minutes of contact, any hour, any day of the year, for any business.
Every incident response includes a written post-incident report, essential for insurance claims, regulatory obligations, and future prevention.
Most incidents are resolved remotely within the hour. Where physical presence is required, we deploy to Greater London within the hour.
We tell you exactly what's happening, what we're doing, and what it means for your business, throughout the entire incident.