Most London businesses stay with a poor IT provider for too long because switching feels complicated. It isn't. KAVIX handles the entire transition, and you'll wonder why you waited.
If any of these sound familiar, you're not alone. These are the most common reasons London businesses come to us.
You log a ticket and hear nothing for hours. When something critical goes down, you're left waiting while your business bleeds time and money.
You don't have a dedicated contact. You never know what's happening with your systems. When you ask, you get vague answers or no answers at all.
Your monthly bill keeps going up but the service stays the same, or gets worse. You're paying enterprise prices for a service that feels anything but.
You had a breach, a ransomware attack, or a phishing incident, and your IT provider either didn't see it coming or couldn't contain it when it happened.
You're constantly dealing with someone new who doesn't know your systems. Every handover means starting again from scratch.
Your IT provider just keeps the lights on. There's no forward planning, no roadmap, no one thinking about how technology can help your business grow.
This is what proper IT support looks like. If your current provider can't tick these boxes, it's time to have a conversation.
The number one reason businesses don't switch is fear of disruption. The reality is that a well-managed transition causes zero downtime and minimal effort on your part. We handle everything.
We'll review your details and come back within one business hour.
We learn your environment, your current setup, your pain points, and what good looks like for you. No commitment required at this stage.
We start with a discovery call, then produce a clear proposal, what we'll do, what it costs, and what you'll get. No jargon.
We coordinate directly with your outgoing provider to obtain documentation, credentials, and system access. You don't need to chase anyone.
We deploy our tooling, onboard your team, and take over full responsibility for your IT.
We spent two years with a provider that never once picked up the phone on the first try. KAVIX answered within minutes on day one and haven't stopped since. The difference is night and day.
We had a ransomware incident under our old IT company. They took 48 hours to respond. KAVIX had us back up and running in under four hours when we tested their incident response. We haven't looked back.
I was paying £3,200 a month and getting maybe 60% of what KAVIX now provides for less. I wish I'd switched years earlier. The transition took three weeks and caused zero disruption.
The most common concerns we hear from businesses thinking about switching, and the honest answers.
Tell us a little about your business and we'll come back to you with a clear, no-obligation quote, and an honest assessment of whether we're the right fit.